Question 1

How long will my order take?

Accepted Answer

At present, all of our products are made to order, by hand (several different pairs of them) in the UK. The process takes several weeks and can vary by things such as current assay office turn around times.

Our aim is 4 weeks from the time of order, to dispatch your item. At times it could be up to 6 weeks, but we will keep you informed via email.

Question 2

Where do you ship to?

Accepted Answer

We ship our products to all 4 corners of the world. If for some reason your destination is not currently listed, do please reach out and we will see what we can do to assist you.

Please see our shipping policy for more details regarding shipping.

Question 3

Can I return my order?

Accepted Answer

Please see the returns and refunds page for full details of our returns policy, or reach out via the contact form for assistance.

Question 4

Where are your pieces made?

Accepted Answer

They are made by hand in the UK, by a mixture of casters, carvers and goldsmiths whom we know and trust to produce work to our meticulous standards.

Question 5

Can you make the pieces in other metals?

Accepted Answer

Yes, we offer sterling silver or 9ct yellow gold as standard, but do please reach out if you would like a quote for a higher carat piece.

We can create the cast collection in 9ct rose gold, 14ct rose or yellow gold and 18ct rose or yellow gold. Productions times for these other options will vary.

Question 6

Health and Safety

Accepted Answer

In line with new and current UK and EU GPSR regulations, please note the following:

- Our jewellery is fully hallmarked in line with UK legislation, ensuring it contains no harmful substances such as lead or cadmium. 
- We have conducted a risk assessment to limit potential hazards, but due to the small size could potentially be a choke hazard and as such are not intended for use or wear by children, babies and vulnerable adults.
- We maintain records of testing results (conducted by the london assay office), manufacturing details and compliance with safety standards.

If you have known metal allergies, we would advise against the use of any of our products which may cause a reaction to arise.

Question 7

Care Guide

Accepted Answer

TFLE jewels are made from 100% recycled silver or gold. They are solid and made to last, but it pays to keep in mind that they still need looking after.

We guarantee our items for 1 year after purchase, with complimentary repairs or replacement if we cannot fix it; unless in the instance of accidental damage or loss which is at the customers expense. We will be happy to speak with you to ascertain details of the situation.

If you do need help with a repair at any time, please reach out via the contact form and we will be glad to assist you!

Question 8

VAT and international taxes and duties

Accepted Answer

We are a VAT registered company, our VAT number is 475703081.

Our product prices are inclusive of VAT for UK customers only.

Our registered business address is:
30-34 North Street,
Hailsham,
East Sussex,
BN27 1DW

Please do not forward any correspondence via this address, it is not monitored.

International Customers
There may be additional charges for customs and taxes when shipping to locations outside of the UK. These are not included in the cost of your order and TFLE jewellery is not responsible for calculating or covering these. Please ask questions or research before ordering and note that we do not accept returns based on the non payment of customs fees.

Frequently Asked Questions